Shameful customer service & shortsightedness
I'm shocked at the poor customer service provided by Pearson Ford and their attempt to gouge customers. They've obviously never read Give Em the Pickle by Bob Ferrell or they would know how to treat customers better! On a Wednesday, my dad purchased 2 NEW cars from them in one night (who does that?!). My dad traded in a 2001 Neon with extensive hail damage, dents and other isses for $500, not realizing that I had wanted it. The next day, my dad called the salesman to say that his son-in-law would be calling to discuss buying the neon from them. On Friday, my husband called and was told they wanted $1,872 for it, but to come in on Monday and they could talk about it. On Monday, my husband went in and offered $1200 to take it away (it was still sitting in the back of the lot untouched). The salesman countered by offering to take a whopping $72 off the price (the tax)! What an insult in negotiations. We know the car will be sent to auction because of its condition. So the dealership will probably pay the auction house 20%, which means if they are lucky, they may make $1498. We would have went that high had they negotiated with us. But rather than negotiate fairly with us (and still make a hefty profit off the initial trade in amount) they chose to *** off my dad and mom, my husband, me, our grown children, and all the friends and family who I have told the story to. You'd think that if a customer buys 2 new cars in 1 night, they would work with them to sell their junk car back to their kids. I hope losing all these potential customers was was worth $100 or so extra they may have made! It makes me very worried for any future repairs my dad will have to have done to his cars there - how will they gouge them? My parents are seniors and I'm afraid this dealership will take advantage of them in the future. I don't trust Pearson Ford at all!
Pearson Ford sounds more like "Worst-Than Ford"
Triston at the new car lot seemed like a nice guy with no initiatives other than helping me get a car on the terms that I put no money down and I have a credit rating of 590 with excellent car loan payment history. I get there and he had me test drive the only Focus they have. Why didn't he mention that before I made the trip out there! Then I let them know I don't want to put any money down but then he came back with a demand for $1000 down. Over the phone he said he had a 2008 Focus there at $14,000 after the rebates, but when I applied for credit it was almost $17,000. Then he passed me off to one of his co-workers who wasn't very helpful at all. Then to top it all off the manager comes out of the office and looks at me like I am some fraud and asks, "So, what's going on with Wachovia?" with a cynical stare. *** him! I pay on time all of the time. I can't believe they do business like that! Honestly, this is the worst experience I have ever had a car dealership! Instead of running your credit right there, they go into a office with the managers and shut the door. I also noticed that there are no hispanic workers at this dealership. What the *** is up with that? *** Pearson Ford's Management Team. I will make sure that I let everyone know how *** up they are at Pearson Ford. I have a big mouth and I know how to use it. They are the WORST!!!!!!!!!!!!!!!
San Diego, California
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